The purpose of this document is to notify you that counterfeit lithium-ion battery packs are being used with Canon brand Digital cameras and Digital camcorders. Canon recently discovered these counterfeit lithium-ion battery packs on sale, being passed off as Canon genuine lithium-ion battery packs. Canon also learned of an explosion which appears to have been caused by one of these counterfeit lithium-ion battery packs.

Because these counterfeit lithium-ion battery packs are often not equipped with certain protective devices meeting Canon's and industry's basic quality standards, using or recharging these counterfeit lithium-ion battery packs could cause your camera or camcorder to malfunction, or lead these battery packs to overheat, leak liquids, ignite or explode. In the worst case, this could not only damage your camera or camcorder, but also result in fire, burns and/or injuries (including loss of eyesight). Accordingly, these counterfeit lithium-ion battery packs should not be used.

Please be advised that Canon is not responsible, and will not be liable, for any malfunctions, damages or injuries caused by non-Canon genuine lithium-ion battery pack (including any counterfeit products).

For questions about "Counterfeit" products, please contact us at the following:
Telephone: 1 (800) 828-4040

Thank you for your continuing support of Canon brand products.